Diamond and Diamond BC
B.C. Offices

Surrey Consultation Office

1104 – 13737 96 Ave, Surrey, BC V3V 0C6

Kelowna Consultation Office

1631 Dickson Avenue Suite 1100

Vancouver Head Office

1727 West Broadway, Suite 400


Sudbury Consultation Office

31 Larch Street, Unit 300

Oshawa Consultation Office

50 Richmond Street E, Unit # 108 B

Brampton Consultation Office

341 Parkhurst Square, Suite 5

Toronto Head Office

255 Consumers Road, 5th Floor

Ottawa Main Office

955 Greenvalley Crescent, Unit 315

Oakville Office

2939 Portland Drive, Suite 200

London Main Office

256 Pall Mall St, Suite 102

Hamilton Consultation Office

105 Main Street East, Suite 1500

Barrie Main Office

17 Poyntz Street

Windsor Main Office

13158 Tecumseh Rd. E. Unit 3B

Thunder Bay Consultation Office

278 Algoma Street South


Calgary Main Office

1331 Macleod Trail SE, Suite 420

Edmonton Head Office

4246 97 Street NW, Unit 100


Getting the Most Out of Car Repairs

Taking your car in to get a repair can be intimidating. You may not know much about how your car works or what it will need to be repaired. Because of this lack of knowledge, the possibility of a car repair shop taking advantage of you is a real concern. However, you can avoid or decrease the occurrence of many potential problems by learning about the repair process and being prepared before you take your vehicle to the shop.

Prepare For a Repair

Before you commit to taking your car to a repair shop, look around at your options if you can. When you are in dire need of a quick repair, you may not have the luxury of fully exploring your options, but if you have the time, you should. You can usually get price estimates from several shops if you explain what you need or how your vehicle is acting.

You can also ask friends and family for their recommendation regarding reliable repair shops. The Better Business Bureau is also a good resource to research particular mechanics.

Getting the Right Repair

Once you decide on a repair shop, allow the mechanic some time to consider your problem and take steps to address it. Tell the mechanic about your concerns as clearly as possible, but do not try to guess at what is wrong if you are unsure. Telling the mechanic that you know it is the transmission, for example, may lead him or her to forego looking at other areas.

You should also be sure to:

  • Ask for a written estimate of the cost of the repair and an estimate of how long it will take.
  • Be sure to let the repair shop know that you want to be informed if the repair is going to be more than they thought for any reason. Emphasize that they need your permission to provide work that will be higher than the estimate.
  • Give the mechanic your phone number or other contact information in case he or she runs into problems or has questions.
  • Be sure to plan for enough time for the mechanic to make the repair. Rushing the repair process may be detrimental in the long run.
  • Remove the valuables from your car during the repair. Leave only the ignition key with the mechanic.
  • Ask the mechanic to give you back the replaced parts. If there is a problem with the repair, having these pieces may help you in court. This may not always be possible, but it does not hurt to ask.

Steps to Take After the Repair

If you have concerns about how your car is running after the repair is complete, be sure to speak with the mechanic right away to address these problems. By the same token, if you have issues with the cost of the repair or how the work was done, speak with the repair shop immediately to seek if you can address your concerns.

Even if you have a problem with the work performed, it is a good idea to pay for the service in full and then address the issues. The repair shop can place a lien on your vehicle for failing to pay for services; they may even be able to seize your car. You can avoid those issues by paying for the service up front.

If you have problems with the repair shop, you may be able to contact the following resources for help:

A Personal Injury Lawyer Can Help

If you have been injured in an accident, contact the personal injury lawyers at Diamond and Diamond. Find out what we can do to get you the compensation you need and deserve by contacting our 24/7 injury hotline at 1-800-567-HURT or by visiting our website to speak with someone now about your claim.


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